We don't use passwords. So, you can't forget your password. Hackers can't capture your password.
But, when you first register, only the Puzzle Kit in your mobile phone can be used to access your account. [A Puzzle Kit is a Certificate + PEN (private key)] The PEN can't be backed up. That's a security measure so that no one else can ever copy your PEN and use it to impersonate you.
So, there's no way to recover your account if your phone is lost, stolen or damaged.
To ensure continued control over your account:
You should authorize additional certificates to access your account. Go to the Authenticity Alliance store to order a kit that includes: